About us
We are professional, agile, supportive and our goal is to help everyday customers with IT Support needs and future goals of cyber security as well..
Our work environment includes:
- Work-from-home days
- Growth opportunities
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Responsibilities:
- Provide technical support and troubleshooting for computer hardware, software, and network-related issues
- Install, configure, and maintain computer systems and peripherals
- Set up and maintain user accounts and access levels
- Respond to user inquiries and provide timely resolution to IT-related problems
- Collaborate with team members to identify and implement solutions to improve system performance and efficiency
- Document and maintain accurate records of IT support activities
Experience:
- Proven experience in providing IT support in an office environment
- Strong knowledge of computer networking principles and protocols
- Familiarity with Linux operating systems
- Proficiency in using ServiceNow or similar ticketing system for incident management
- Solid understanding of LAN/WAN technologies and troubleshooting techniques
- Ability to diagnose and resolve computer hardware and software issues
- Experience in desktop support and software troubleshooting
- Knowledge of Remedy or similar IT service management tools is a plus
If you are a tech-savvy individual with excellent problem-solving skills, we would love to hear from you. Join our team as an IT Support professional and contribute to the smooth operation of our organization's technology infrastructure.
Job Type: Contract
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Professional development assistance
- Vision insurance
Schedule:
- Choose your own hours
- On call
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Tips
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
