Patient Care Advocate
Location: Memphis Tennessee
Description: Express Scripts is looking of Patient Care Advocate right now, this job will be placed in Tennessee. Further informations about this job opportunity please give attention to these descriptions. -
130006P3
A leading provider of specialty pharmacy services, Accredo improves care for patients through behavioral and clinical expertise.
Accredo offers a broad range of health! care products and services for individuals with chronic health conditions, such as growth hormone deficiencies, hepatitis C, hemophilia, oncology, multiple sclerosis and rheumatoid arthritis. It also provides comprehensive patient management services, including clinical care management programs, counseling, education, outcomes measurement, social services and reimbursement services
JOB DESCRIPTION
Training Class Start Date of December 2, 2013
Position Summary
Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.
ESSENTIAL FUNCTIONS
- Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
- Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
- Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
- Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and expedited.
- Work collaboratively with other customer service representatives and supervisor to ensure that best-practices are shared.
- Other special projects as needed.
- High school diploma or equivalent
- 1-2 years experience in a customer service setting, preferably in a call center environment
- Excellent phone pr! esentation skills and communication skills
- Demonstrated ability to handle challenging customers in a professional manner
- Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions.
- General PC knowledge including Microsoft Office and Internet.
- Willingness to work a flexible schedule for peak call times
None of the questions in this application are intended to elicit information reg! arding any protected characteristics, nor imply any limitation, illegal! preferences or discrimination based upon non-job-related information or protected characteristics.
Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.
Job Category
Operations
Primary Location
United States-Tennessee-Memphis
Work Locations
Memphis, TN - 1640 Century Ctr Pkwy
1640 Century Ctr Pkwy
Memphis
38134
Schedule
Full-time
Shift
1st Shift
Employee Status
Regular
Travel
No
Work From Home?
No
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Express Scripts.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 07 Nov 2013 03:13:41 GMT