About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
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In this role, as a core team member, you will transform the Return process in support of the Supply Chain’s strategic roadmap. Through rigorous analysis, creative thinking, and partnership with the business, you will help reduce the impact of returns for our business. This individual will play a critical role in collaborating with teams and brands to develop prevention tactics and process improvements that positively impact the Returns experience.What You'll Do
- Understand and address root causes of returns to drive change through data analytics and enable better decision making to influence brand decisions.
- Collaborate cross functionally to influence behaviors and transform the Returns experience.
- Collaborate with teams to deliver projects and assignments of diverse scope within area of support under general guidance.
- Conduct analysis focusing on root cause determinations to help address underperforming themes across the brands.
- Communicate effectively with business partners, translating complex ideas into compelling, actionable recommendations and data visuals.
Who You Are
- Strong analytical skills, including ability to review data/processes and determine/support solutions.
- Effective problem-solving and decision quality: Able to use consumer insight to solve problems with effective solutions; an aptitude for critical thinking; a strong ability to work with complex and detailed data to drive insights and decisions.
- Customer Curious: always asks the next question and seeks to understand and/or spark a new idea based on data.
- Support teams in returns project solutioning utilize process optimization to drive solution adoption rates through your experience with root cause analysis and managing projects.
- Proven experience in reporting and analysis (query building and data visualizations), MicroStrategy and SQL a plus; ability to quickly acquire new software skills.
- Ability to work in a fast paced, dynamic environment and manage multiple tasks in parallel.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
- For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.
