Clerical Support Team Lead
Location: Nashville Tennessee
Description: Acceptance Insurance is in need of Clerical Support Team Lead right now, this position will be placed in Tennessee. For complete informations about this position opportunity kindly read the description below. The Clerical Support Team Lead is responsible for assisting the Clerical Support Supervisor in the daily management of the clerical support area through the effective use of resources! . This position is also responsible for assisting in the assignment of work and meeting customer service targets. In addition this position is responsible for assisting in time keeping, training and motivation of the clerical support staff.
Please follow the link to take a short personality assessment should you wish to apply for this position. This assessment is mandatory for completion of the new hire process, and candidates that do not complete the assessment will not be considered for hire.
https://backoffice.chequed.com/system/candidate/apply/10659
Responsibilities:
Assists in meeting performance targets for efficiency and quality
Assists in managing daily workflow
Assists in performing quality reviews
Works in conjunction with supervisor in training of staff
Works closely with supervisor in coaching, motivating and addressing performance issues
Establishes and maintains schedules
Participates in the intervi! ewing candidates and makes recommendations
Qualifi! cations:
Advanced reading, writing and arithmetic skills required
Computer literate with the ability to learn customer service software applications
Professional verbal and written communication skills and computer proficiency
Excellent communication skills
Ability to lead, develop and motivate team members to become top performers
Ability to manage change
Good communication skills
Ability to solve problems
Ability to set, meet and exceed targets
Good telephone manner to enhance relationships with customers and agents
Education
A high school diploma or general equivalency degree (G.E.D.)
Experience Level
Minimum of one year experience in most if not all of the above mentioned responsibilities
Language Skills
English required, bilingual (Spanish) preferred
- .
If you were eligible to this position, please email us your resume, with salary requirements and a resume to Acceptance Insuran! ce.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 03 Oct 2013 20:40:53 GMT