Host/Hostess
Location: Memphis Tennessee
Description: Peabody Hotel Group is employing Host/Hostess right now, this job will be placed in Tennessee. Detailed specification about this job opportunity please read the description below. Courteously greet and escort guests to tables and assist in seating, ensuring hotel standards of service. Assist in preparing the Restaurant for service and maintaining the cleanliness of the room at all times. Take reservations! and maintain reservation book. Assist in monitoring the guests' needs and the flow pattern of the guest being seated.
Job Requirements
1. Maintain complete knowledge of and comply with all departmental policies, service procedures/ and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Maintain positive associate relations at all times.
6. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
7. Resolve guest complaints, ensuring guest satisfaction.
8. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
9. Maintain complete knowledge of:
- scheduled daily activities and in-house groups.
- hotel extension numbers.
- hours of operation of each outlet, ambiance, menu selections and price range.
11. Place newspapers in designated areas for breakfast as specified in departmental procedures.
12. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
13. Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.
14. Prepare station chart and assign stations to staff following departmental procedures.
15. Set up Host(ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Manager.
16. Get reservation fro! m room service before the dinner shift begins
17. Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur.
18. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
19. Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout meal period and relay deficiencies to respective associate and follow up on corrections.
20. Guide the Servers and Buspersons in table set-up, ensuring optimum service to guests.
21. Answer restaurant telephone courteously and efficiently.
22. Take, record and confirm restaurant reservations/cancellations.
23. Escort guests to tables and assist in seating at tables; menus should be presented open. Extend pleasantries.
24. Pull out chairs for ladies.
25. Accommodate all requests for information courteously.
- Check for any special notes for tables, such as cake orders, and make sure to communicate them to the associate and to the manger on duty
- Check for special request for certain table numbers or the Private Dining Room.
28. Ensure tables are cleaned and reset and that chairs are free from crumbs before seating guests
29. Complete closing duties as assigned.
30. Oversee and check completion of staff's closing duties.
31. Oversee all aspects of restaurant during absence of Manager and/or Assistant.
32. Legibly document pertinent information in restaurant logbook.
Be familiar with operation of POS system and manual system procedures
Education
High school diploma or equivalent
Travel
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If you wer! e eligible to this job, please email us your resume, with salary requirements and a resume to Peabody Hotel Group.
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This job starts available on: Sun, 15 Sep 2013 23:45:35 GMT