NOW HIRING 10 Customer Service Representatives
Location: Knoxville Tennessee
Description: Travelers Co is currently interviewing NOW HIRING 10 Customer Service Representatives right now, this occupation will be placed in Tennessee. Detailed specification about this occupation opportunity please read the description below. Solid reputation, passionate people and endless opportunities.
That's Travelers. Our superior financial strength and consistent r! ecord of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
TRAVELERS INSURANCE-WE ARE GROWING
HIRING 10 CUSTOMER SERVICE REPRESENTATIVES
KNOXVILLE, TN
APPLY NOW!
Are you a highly motivated individual with exceptional customer service skills? Looking for a competitive salary and great benefits? We have the perfect career opportunity for you! Join our high-energy, dynamic service operation, focused on building differentiated experiences with our valued customers and agents. We are growing our call center team in Knoxville. Start an exciting career with Travelers, a Fortune 500 company, and one of the largest providers of property and casualty insurance products in the United States.
You will experience the opportunity to:
- Join an organization that is dedica! ted to your professional development and offers a high level o! f individual coaching;
- Be a part of a high-energy, high expectation, high-reward culture!!!
HOURS: 11:00AM - 8:00 PM (M-F)
TARGET START DATE: Mid November 2012
LOCATION: 1101 Corridor Park Blvd., Knoxville TN
SALARY: Starting at $28,000 to $30,000
INCENTIVE/BONUS: After comple! ting training, you will be eligible to earn additional incentive compensation every quarter.
Prior insurance experience is not required as we will provide paid comprehensive training from Day One!
Primary Expectations
- Handle policy change requests, be empowered to make appropriate decisions, and take ownership to resolve customer issues that will foster lifetime relationships with Travelers.
- Counsel customers/agents on policy coverages and options.
- Upgrade coverage and look for opportunities to offer new coverage/products to existing customers as appropriate to retain and grow profitable business.
- Provide phone requested quotes to customers/agents for changes to existing lines or products.
- Resolve service related issues/complaints and process complex customer calls in a professional manner.
- Handle special projects/other related assignments as requested.
- High School diploma or equivalent, college degree! desirable.
- Exceptional customer service skills with demonstrated prior experience.
- Ability to retain customers by educating them on the value of Travelers.
- Excellent communication and consultation skills.
- Demonstrated teamwork skills and ability to quickly build rapport with others.
- Ability to acquire and maintain valid agent licenses (based on business needs).
- Demonstrated problem solving skills to address customer interactions requiring special attention and overcome objections.
- Ability to multi-task and use strong keyboard/systems navigational skills while maintaining high quality standards.
- Ability to maintain professional demeanor in the work environment and during performance feedback, coaching, and development discussions.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Travelers Co.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Thu, 18 Oct 2012 21:57:17 GMT