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The Asset Protection Agent is used in select locations to aid the store Cast in supporting a safe and secure environment for Cast Members and Guests. This is accomplished through proactive deterrence, identification and resolution associated to suspicious activity and potential unsafe behaviors. This role reports into the Asset Protection Manager with daily oversight by Store Leadership.
Primary Responsibilities
Acts as a visible deterrent to potential risk at store entrances/exits and throughout site maintaining high visibility, monitoring for, responding to and escalating incidents of suspicious activity, unsafe behaviors and other potential workplace security concerns
Utilizes specialized training related to Retail Counter-Terrorism and TWDC Workplace Security Programs to identify, deter and report associated activity such as but not limited to aggressive/escalated behavior, civil unrest protests, imminent threat, terrorism, etc.
Conducts onsite security/safety inspections in person (and via CCTV where applicable), responding to and escalating identified risks to Store Leadership and Corporate Asset Protection (Loss Prevention)/Safety (refer to security/safety inspection forms)
Supports emergency preparedness and crisis response programs to help mitigate potential impacts, support Cast and Guest needs and promote a risk adverse culture
Supports Store Leadership with deterrence and response to aggressive theft activity/organized retail crime, escalated Guest interactions and assists store Cast with response to Electronic Article Surveillance (EAS) activations when needed Conducts 24/7 camera and alarm monitoring (where applicable), related incident notification, investigation, trend analysis and case management documentation
Conducts Cast Member and vendor site access security screening related to bag/package/coat inspections
Acts as law enforcement liaison and security/safety point of contact for regional industry and TWDC partners at the direction of Corporate Asset Protection/Safety Demonstrates and acts in accordance with Disney values, behaviors and guidelines
Basic Qualifications:
One year Asset Protection /Loss Prevention/Security experience within a retail environment or relevant retail experienc
Attention to detail, ability to prioritize and tasks
Demonstrated time management and organizational skills
Excellent verbal and written communication skills
Demonstrated success in working in a team environment
Job may require lifting boxes that weigh up to 40 pounds and climbing a ladder
Available to work a flexible schedule that meets the needs of the business including evenings, holidays and weekends
Preferred Qualifications:
Three years Asset Protection /Loss Prevention/Security experience within a retail environment
Has a thorough understanding of Loss Prevention and Security procedures, regulations and practices
Has an understanding of basic Safety practices and procedures
Working knowledge and experience utilizing retail CCTV systems
Required Education:
High School Diploma or equivalent
The pay rate for this role in California $17.50-$25.14 per hour.
This role is based in Citadel, CA.
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Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
