Join our Team as an Agent Onboarding Specialist Working From Home!
General work hours: 10:00 AM to 7:00 PM Eastern
StandUp Wireless, a fast-growing wireless service provider, is seeking an Onboarding Specialist to work 10:00 AM to 7:00 PM EST. In this role, you provide onboarding support to our new independent contractors, and you get to do this from your home office! If you have at least one year of relevant experience and you enjoy working in a collaborative, fast-paced environment, then this is the job for you!
Who We Are
StandUp Wireless is a dynamic wireless service provider focused on leveraging technical insights and innovative solutions to keep our communities connected. The company offers an energetic, entrepreneurial atmosphere where employees work in teams to help achieve goals. StandUp is a company built on trust that values individuals with personal initiative and creative solutions. Best of all… We are a small but mighty company that makes a huge impact!
What You Will Be Doing
As an Onboarding Specialist, your mission is to ensure that independent contractors have a positive and efficient onboarding experience. Working closely with various departments, you will ensure that the onboarding process runs smoothly and that our new independent contractors have the necessary resources and information to be successful in their roles. Ultimately, by creating a welcoming and supportive environment for new independent contractors, you are helping StandUp to build a strong and productive team! Your day-to-day responsibilities include:
- Leading the initial onboarding process with new independent contractors
- Serving as primary point of contact via email and Zendesk for any questions or concerns that agents may have during and after the onboarding process, and providing timely and accurate response to inquiries
- Maintaining up-to-date knowledge of StandUp’s onboarding policies and procedures
- Collaborating with other departments, including IT, Sales, and AGS, to ensure that the onboarding process is running smoothly, and to identify and resolve issues
- Escalating system and process issues to StandUp’s IT Team
- Reporting onboarding progress to management and identifying areas for improvement
- Maintaining accurate, up-to-date, and accessible onboarding records and documentation
- Participating in training and professional development opportunities
How You Qualify:
To be considered for this role, you should have:
- Minimum one year of onboarding experience
- Ability to work 10:00 AM to 7:00 PM EST
- Excellent attention to detail and strong problem-solving skills with a high degree of accuracy and work quality
- Excellent verbal and written communication skills
- Ability to work collaboratively across the organization
- Able to manage multiple tasks and prioritize
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
- Proficiency with Google Sheets
Candidates must be legally eligible to work in the U.S. for any employer.
What We Offer
The StandUp Wireless family engages in a highly collaborative and fast paced environment that values your opinions in every step of the creative process! As we work together to serve low-income communities, we are committed to work-life balance, an inclusive culture, and shared respect for each other across the organization. And we offer benefits for our part-time employees including:
- Competitive Compensation
- Bonus Incentive Program
- Medical, Dental and Vision Options
- 401K Plan With 3% Employer Contribution
- Company-Paid Life and Long-term Disability Benefits
- Voluntary Benefits and Wellness Programs
- Paid Vacation, Sick Leave, and Holidays
- Remote Telecommuting Stipend
We are an Equal Opportunity Employer that values diversity in the workplace!
PLEASE SUBMIT RESUME AND DESIRED PAY TO BE CONSIDERED FOR THIS ROLE
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
Application Question(s):
- Are you able and willing to work 10:00 AM to 7:00 PM Eastern?
- Please describe any experience you have that is relevant to helping others onboard with a new company.
- Please provide your pay requirement. Be specific and do not state 'negotiable.'
Education:
- High school or equivalent (Required)
Work Location: Remote
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