Night Auditor/Front Desk Agent
Location: Nashville, Tennessee
Description: Hilton Garden Inn- Nashville Vanderbilt is in need of Night Auditor/Front Desk Agent right now, this vacancy will be ordered in Tennessee. For detail informations about this vacancy opportunity please read the description below.
Summary
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all of the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
SHIFT: 11:00PM- 7:00AM
** Hotel Experience is REQUIRED**
Essential Duties and Responsibilities
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for department.
- Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
- Remain highly visible and readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Act as a night manager on duty for the overnight shift.
- Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, check-cashing, cash-payment guests, telephone deposits, etc.
- Balance, investigate, analyze and correct any out-of-balance accounts involving all vouchers, charges accurately.
- Verify accuracy of all allowances, corrections and miscellaneous vouchers.
- Balance all credit card transactions.
- Prepare and transmit credit card deposits.
- Verify all in-house and closed accounts for accuracy. Validate all rates and posts room and tax and open the new business day.
- Conduct all steps in the property management night audit system to close the current business day and open the new business day.
- Manage guest complaints, ensuring guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
- Balance end-of-shift work and cash drawer.
Job Type: Full-time
Job Location:
- Nashville, TN 37203
Required experience:
- Customer Service: 1 year
- Front Desk: 1 year
- Hospitality: 1 year
.
If you were eligible to this vacancy, please give us your resume, with salary requirements and a resume to Hilton Garden Inn- Nashville Vanderbilt.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
Apply Night Auditor/Front Desk Agent Here
This vacancy starts available on: Mon, 22 Jan 2018 01:31:52 GMT