Customer Service/Collections Representative
Location: Franklin Tennessee
Description: Mountain Ltd. is hiring Customer Service/Collections Representative right now, this position will be placed in Tennessee. Detailed specification about this position opportunity kindly see the descriptions. MOUNTAIN, LTD. is currently seeking 30 Collections Reps for a major client in Franklin, TN.
As a representative in the Collections Department you will be responsible for collecting on past due accounts through heavy inbound and outbound dialing within a fast paced performance driven environment.
Job tasks include but are not limited to:
- Assisting customers in the processing of payments,
- Reviewing accounts for payment arrangements,
- Finding creative acceptable solutions for payment of past due balances,
- Assisting the customer with reconnection of services a! nd the reduction of churn and bad debt.
- College degree preferred
- High School Education, or GED required (AA or higher preferred)
- Minimum 1 year Telemarketing and or Call Center experience.
- PC literate, interpersonal and typing skills.
- Ability to handle inbound/outbound calls in a large call center including the ability to identify issues and assist in resolving.
- Superb negotiation skills with the ability to balance customer and business needs.
- Make recommendations to proactively reduce escalated customer issues.
- All employees are responsible for meeting specific department (KPI) Key Performance Indicators, i.e.: monthly dollars collected, calls per hour, etc.
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If you were eligible to this position, please email us your resume, with sala! ry requirements and a resume to Mountain Ltd..
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 11 Feb 2014 18:07:14 GMT
Apply Customer Service/! Collections Representative Here
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