Customer Service Rep Assoc - April 14th Start Date
Location: Chattanooga Tennessee
Description: Cigna is employing Customer Service Rep Assoc - April 14th Start Date right now, this occupation will be placed in Tennessee. For detail informations about this occupation opportunity please read the description below. Job Description
Are you someone who is self-motivated, career-driven and an innovative thinker with a passion for Customer Service? Join our Customer Service Team! As a Customer Service Representative you will have the opportunity to gain the trust and respect of our customers and impact their experience by delivering innovative, ! personal resolutions to a variety of individuals and families across the world. Customer Service Representatives are dedicated to meeting the expectations of internal and external customer and get first-hand customer information and use it to improve products and services.
We invest in you- Cigna offers extensive paid training and a supportive post-training environment to assist in your success. Our managers partner with you in your professional development and assist in your decisions to follow career paths within our global organization. We encourage career development and have internal affinity networks and partnerships with professional associations to help you build skills essential for advancement. Educational advancement is also encouraged through our school partnerships and tuition reimbursement programs.
We reward you- Your performance is crucial to our customer experience and to overall company performance-We reward employees for the value they c! reate and the outcomes they deliver. Rewards go well beyond pa! y and include non-monetary rewards such as recognition, learning, and career development opportunities.
If you’re looking to launch your career or make a career move, learn more about Customer Service opportunities with Cigna and apply today! A rewarding career awaits you.
In "real time", contact center environment, Customer Service Representatives effectively handle inquiries from customers, clients, or providers received via phone and e-mail located domestically and internationally.
Professional interaction with customers and business partners both internal and external is crucial to success along with the desire to work in a production based environment and meet or exceed goals associated with Average Handle Time, Schedule Adherence and Quality; while using efficient and appropriate work practices
Customer Service Representatives will:
Operate on multiple computer applications to assist call
Contribute towards the! Center's achievement of providing exceptional customer service
Demonstrate stamina to successfully complete customer calls within established work hours
Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results
Focus on and demonstrate customer- centered goals and objectives
Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change
Complete projects in established timeframes, as deemed necessary
Maintain and recognize cultural differences/sensitivity
Qualifications:
Possess a passion for Customer Service
Innovative thinking and drive for results
Display exceptional oral and written communication skills.
Experience interfacing with international customers or the ability to interface with a culturally diverse population
Work experience in a Quality/Productio! n driven environment
Knowledge of CPT, HCPCS, and ICD-9 codes ! and Medical terminology strongly preferred
Working knowledge of basic computer functions including Microsoft products, internet research and email communication.
Capability to navigate concurrently between multiple software systems with relative ease.
Ability to prioritize a multitude of tasks
Exceptional interpersonal skills
Ability to work independently and possess exceptional time management skills
Self-motivated and career-driven; seeking growth and learning opportunities.
Flexibility to support business outside normal work schedule as needed
High School Diploma required; Associates or Bachelor’s degree preferred
1+ years of customer service experience
Call center and/or Health care experience are a plus.
Competencies needed for success:
Cultural Sensitivity
Problem Solving
Decision Quality
Customer Focus
Presentation Skills!
Written Communication
Priority Setting
Training Requirements:
Up to14 week training course with no time off during that time frame. During training, the schedule will require that you work * Monday-Friday 8:00am-4:30pm. Permanent shifts will be Monday - Friday 9:30am to 6:00pm, however, a flexible schedule to accommodate a 24/7 call center is desired.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Cigna.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Tue, 25 Feb 2014 18:43:27 GMT
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