Customer Service Rep| Inbound Call Center | Customer Director
Location: Memphis Tennessee
Description: KellyConnect is looking of Customer Service Rep| Inbound Call Center | Customer Director right now, this job will be placed in Tennessee. More complete informations about this job opportunity please read the description below. LOCATION
Work @ home opportunity
If you genuinely care about your customers and go the extra mile to make them feel val! ued, we need you!
We are looking for the finest in experienced call center reps. We offer a desirable career path and growth opportunity with a well established, reputable and exciting company!
In this long-term position, you’ll be part of a virtual team providing world-class service and technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star!
KellyConnect is looking for enthusiastic, empathetic, self-directed candidates for the delivery of superior customer support of our client's services and products with light sales opportunities.
What your role will include:
Customer Directors are the call center front line which provides the best-in-class quality customer service on every call. Following a standard call flow and problem resolution process, Customer Directors will verify the available customer product coverage, perform problem analysis, resolve and close the problem ! whenever possible; or route the caller to the appropriate leve! l of support. Customer Directors will be responsible for documenting all calls accurately using call tracking/case management system. Customer Directors will also be responsible for some light up selling of long-term protection plans. This is a full time position.
Do you have what it takes?
- At least 18+ years of age with a HS diploma or equivalent
- At least one (1) year of customer service experience- call center experience preferred
- Ability to work from home in a quiet environment free of background noise and interruption
- Motivated self-starter
- Responsive to supervision and direction
- Strong work ethic; punctual and reliability
- Ability to work a schedule that may include evenings, weekends, and holidays
- Ability to listen closely and stay focused on the caller
- Communicate in a clear and effective manner, both verbally and in writing
- Possess enthusiasm, empathy, confidence, a! nd willingness to assist through speaking voice
- Ability to multi-task by reading, typing, and maneuvering through applications while still engaging customer in conversation
- Willingness to go above and beyond
- Dedication to role and desire to grow within the organization
- “User-level†knowledge of computer technology PC/MAC and Smartphone technology OS/Android/Windows mobile a must.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to KellyConnect.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 17 Oct 2013 19:59:09 GMT
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