8818-1 - Quality Compliance Analyst /Systems Engineer 4
Location: Memphis Tennessee
Description: RGBSI is in need of 8818-1 - Quality Compliance Analyst /Systems Engineer 4 right now, this job will be placed in Tennessee. Detailed specification about this job opportunity please read the description below. Major Duties and Responsibilities: · Manage/facilitate the Call Recording retrieval and tracking process
- Manage/facilitate the Correct! ive Action process
- Manage the Call Quality issues identification and Containment Process
- Execute Root Cause Analysis for service variation related to policy and procedure, training materials and vendor compliance which lead to inconsistent service delivery
- Define and develop the procedure for the reporting and communication of quality gap data to call center performance, process managers, and suppliers
- Assist in the development and training of Quality Monitoring Service Team in key business areas
- Assist in new call center launches
- Assist in the development of level III Documentation as required
- Support the QM Leader and NPD Analyst (cross trained)
- Performance ISO 9002 audits
- Broad knowledge of call center business str! ategies and tactics
- Understanding of industry standar! d quality methods and practices
- 3-5 years of call center experience relating to specific job function as identified within key job elements
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to RGBSI.
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This job starts available on: Wed, 16 Oct 2013 06:42:43 GMT
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