Technical Support Rep - local to Nashville
Location: Nashville Tennessee
Description: iTech Solutions is currently interviewing Technical Support Rep - local to Nashville right now, this job will be placed in Tennessee. For detail informations about this job opportunity kindly read the description below. Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and G! overnment sectors
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Provide first level customer support via the telephone for all technology products and services provided by CSD. Works with Client business and Systems customers to answer questions and resolve problems related to Client products and services. Resolves problems related to Client products and services.
Responsibilities:
Resolves issues within a specified timeframe or refers to a qualified CSD service provider for follow up.
Diagnose customer technical problems and provide creative solutions and alternatives that mee! t business needs.
Provide just-in-time training over the p! hone as needed. Refer unresolved issues and escalate problems to appropriate CSD technical support groups identified in the Customer Support Process.
Maintain documentation on incoming calls via Problem or Request Management System including steps and actions taken to resolve customer issues.
Identify opportunities for process improvement and problem elimination. Share learnings with team and CSD service providers as appropriate.
Continually focus on learning new technologies to support rapidly changing and expanding environment.
Works as a proponent/advocate for customer issues and concerns in all interactions with CSD service providers. Present a positive, customer-focused image.
Required Skills:
Understands customer''s issues and demonstrates real concern.
Establishes credibility quickly by following up and taking initiative.
Defines problems quickly and resolves majority of issues within specified timeframe.
Demonstrates c! reativity in generating solutions.
Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result.
A minimum of 1 year experience in the IT field with either an in depth knowledge of one specific area of technology (e.g. Client Server, mainframe, telecommunications, data center operations, etc) or a broad knowledge of multiple technologies and platforms.
For more information please contact Mark Reilly at 615-208-9655 ext 206 or email him at mreilly@itechsolutions.com.
(Other Job Titles Include: Helpdesk Desktop Support Analyst, Service Desk Analyst, Desktop Support Analyst)
- .
If you were eligible to this job, please email us your resume, with salary requirements and a resume to iTech Solutions.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Wed, 25 Sep 2013 03:17:25 GMT