Sr Sup IT & Facilities
Location: Memphis Tennessee
Description: Con-way is looking of Sr Sup IT & Facilities right now, this position will be placed in Tennessee. More complete informations about this position opportunity please read the description below. -
ADM001638
Description
Job Summary:
Responsible for the direct supervision of assigned department or functional group. Supervises and coordinates activities of worker! s by determining work procedures, prepares work schedules, and expedites workflow by properly utilizing employees and their hours. Assigns duties and examines work for conformance to policies and procedure. Maintains harmony among workers and resolves personnel issues. This position is responsible for supervising and coordinating the daily execution of distribution activities. The position will be responsible for the IT systems within the warehouse operation. Position will be responsible for communication to the customer concerning Warehouse IT issues and their root causes; also responsible for all training of IT personnel. Will be a contact point for problem resolution. Additional responsibilities include, inventory accuracy, quality assurance, process development and continuous improvement. Responsible for performing the beginning and end of day processes. This person will communicate with several internal departments, as well as the customer and external suppliers. This ! person will also be responsible for achieving pre-determined g! oals in the following areas: safety, WMS performance, system up-time, units per hour, staffing, housekeeping, and quality assurance.
Essential Functions:
Responsibilities include overseeing the Warehouse IT department, local WMS optimization, slotting and location configuration. Supervisor will determine work procedures, preparing work schedules (standardized work flow), and expediting workflow by properly utilizing employees. Implement and Manage the LEAN philosophy eliminating waste and improving efficiency. Supervisor will assign duties and examine work for accuracy, quality, neatness, and conformance to established Menlo Worldwide policies and procedures. Supervisor must have strong problem solving, communication, computer, and organizational skills. The supervisor will be responsible for day to day operations, end-of-shift and end-of-day process completion for hand-off to next shift or closing.
Work with Site Manager to define requirements ! for operations and implementation of new strategies and initiatives to effectively meet or exceed customer expectations. Oversee the direction of staff and the daily execution of IT processes
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Demonstrate process knowledge, leadership skills and excellent customer service aptitude. Maintain good team morale, and working relationship with staff, while ensuring a safe and cultivation work environment. Manage daily/weekly/monthly tasks associated with processes, resources, staffing and customer demand (exceeding cost, quality, and responsiveness expectations. Provide accurate, responsive customer service feedback on operational issues. Communicate as needed daily with Menlo operations, customers and suppliers to ensure a smooth flow and transition of product and/or services. Ensure a safe work environment.
Supervision of IT Techs in WMS configuration, maintenance, and optimization.
Daily monitoring and validation of reports
Daily ! interaction with internal and external customer is required.
U! nderstanding Customer requirements for each account.
Personnel scheduling to support all shifts and accounts, plan and organize staff workload.
First level of escalation for local IT issues and after hour support.
Maintain documentation of processes that are followed by the department. Prepare documentation pertaining to account requirements and update as needed to meet changes in customer requirements, and/or changes in processes defined by Menlo Worldwide.
Train associates so an up to date understanding of processes, policies and procedures are maintained. Review of IT Tech's performance to ensure compliance with established procedures and productivity requirements.
WMS configuration, data extraction, systems optimization and must be highly proficient in Microsoft Office applications, with emphasis on Access, Visio, Power Point, Outlook, Word and Excel.
Strong knowledge and applicable skill sets of Visual Basic, PHP,
and SQL programming languages
Ability to configure and support various warehouse hardware
Scope and Accountability:
Responsible for supervising a team comprised of non-exempt and exempt employees; typically contributes to financial and resource planning and is responsible for results of team(s). Improves processes in support of defined area objectives. Supports operations of a service center or warehouse.
Qualifications
Qualification Requirements:
Knowledge
: Bachelor's degree, or equivalent
Skills
:
IT Skills
Knowledge of Personal Computers
People Management
Communication
Self Motivated
Ability to work on projects with little or no assistance
Hardware configurations
Software knowledge
Experience
: 5 or more years of professional supervisory or managerial experience (Education may substitute fo! r years of experience)
Physical Demands and Work Environmen! t:
Physical Demands
:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
:
The duties of this job are performed in both an office environment and a light industrial environment, thereby experiencing some minor to moderate level of noise due to office equipment and industrial equipment.
We are proud to be an Equal Opportunity and Affirmative Action employer M/F/D/V
Job
Administration
Primary Location
United ! States-Tennessee-Memphis
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Con-way.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 28 Jun 2013 02:28:29 GMT