Field Operations Supervisor
Location: Memphis Tennessee
Description: DISH is looking of Field Operations Supervisor right now, this job will be placed in Tennessee. For detail informations about this job opportunity kindly see the descriptions. DISH supports more than 150 DISH Network Service (DNS) offices that deliver DISH products and services to customers across the country. The DNS organization encompasses thousands of talented and dedicated employees wh! o serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.
Job Duties and Responsibilities:
The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.
As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advanc! ement.
Specific duties:
Supporting new emp! loyees through training and future development
Demonstrating and coaching behaviors that ensure quality customer service
Training existing Installers/Technicians on changing processes, procedures and technologies.
Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
Monitoring and coaching to improve team and individual performance
Managing fleet-related processes including vehicle maintenance and upkeep
Addressing escalated customer and/or employee issues
Skills - Experience and Requirements:
As a Field Operations Supervisor/Manager you must be able to lead and motivate a diverse team to achieve common goals. We are looking for a supervisor/manager with excellent communication skills, energetic leadership style, strong problem solving abilities, and effective conflict resolution skills.
Additional requirements:
High School diploma, colleg! e degree preferred but not required
A strong competency in leading, developing, mentoring, and coaching
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
Ability to write reports and correspondence. Excellent presentation, facilitation and communication skills
Willingness to work flexible hours, including weekends
Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to DISH.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Sun, 02 Jun 2013 05:10:25 GMT