Enrollment Agent I
Location: Memphis Tennessee
Description: MorphoTrust is employing Enrollment Agent I right now, this job will be placed in Tennessee. More details about this job opportunity kindly see the descriptions. The Enrollment Agent I (EA I) supports Enrollment Solutions Operations through participation in commercial, state, and/or federal programs. The employee performs electronic fingerprinting functions according to the commercial, state, or fed! eral customer’s program requirements. This position is a trainee role and the incumbent will be introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate through specialized computer software databases.
Essential Job Functions (includes but is not limited to):
Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software
Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Adhere to all company and departmental employment policies regarding security and confidentiality
Perform administra! tive duties such as time keeping, shift schedules, daily activ! ity reports, card inventory, equipment inventory, and requisitioning supplies
Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.
Required Skills
Customer and Personal Service â€" Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Technology â€" Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
Clerical â€" Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
Monitoring â€" Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
Integrity â€" J! ob requires ethics and honesty
Required Experience
High school diploma or equivalent degree
Minimum one (1) year applicable experience
Proficiency in Microsoft Office Suite is required
Previous experience processing credentials preferred
Some weekend work may be required
Must be at least eighteen (18) years old
Must be a US Citizen
Travel Requirement, Working Conditions and Physical Demands:
Travel requirement, such as:
Ability to travel locally for activities such as meetings, classes, and workshops.
Occasional overnight travel as required; should not exceed 20% of the time
Working Conditions, such as:
General office environment. The work area is adequately lighted, heated, and ventilated.
Physical Demands, such as:
Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, re! aching, and carrying of light items such as papers, books, small parts;! driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Must be a US Citizen, without dual Citizenship.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to MorphoTrust.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 23 May 2013 08:02:38 GMT