Location Performance Manager
Location: Nashville Tennessee
Description: Frontline Performance Group is in need of Location Performance Manager right now, this job will be placed in Tennessee. More details about this job opportunity kindly read the description below. Frontline Performance Group is a top tier international consulting firm that helps mid range and large organizations reach their service based sales and customer service potential. We are current! ly seeking a Location Performance Manager for our Nashville location. The Location Performance Manager position is responsible for the overall operation and profitability of a rental car location within a local automotive dealership. This is an exciting opportunity to join a company experiencing a lot of growth that offers a great corporate culture and excellent compensation and benefits!
Position Summary
- Customer Service and Sales
- Fleet Management, Maintenance, Damage & Claims
- General Business Administration
- Coordination of all financial reporting with Accounting department
- Manage day to day operations to accomplish location goals.
- Deliver superior customer service through car quality and cleanliness, fast friendly and efficient service and a timely rental pick-up and return process
- Implement and maintain standards of facility cleanliness, compliance to! policies.
- Maintain brand identity throughout the ope! ration. Ensure all marketing programs are implemented completely and effectively
- Maximize incremental sales, walk-up volume, specialty fleet utilization, and check-in revenue generation. Manage all issues relating to incremental sales and revenue items. Identify opportunities to improve processes through integration of technologies throughout customer service operation
- Maintain accurate fleet records for utilization and risk management purposes
- Work closely with dealership GM, Sales Manager and service departments
- Provide a daily ops game plan to service manager, dealership GM, rental team
- Provide a monthly result review â€" monthly close out report to sr. leadership dealership team
- Strong understanding of rental software
- Assist with ensuring compliance with Federal and State audits
- Bachelor's degree and/or equivalent education and work-related experience
- 2+! years experience with direct customer contact, sales, budget and P&L review in a high volume operation
- Strong team-oriented leadership skills
- Ability to exercise sound judgment and make prudent decisions
- Excellent communication skills with ability to build rapport across the organization with peers, supervisors, both written and verbal. Bilingual skills a big plus
- Working knowledge of all maintenance operations systems, including computer programs, reports, policies and procedures
- Flexible to work 45 hours, Monday through Saturday
- Valid driver's license with clean driving record
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Frontline Performance Group.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Wed, 03 Apr 2013 19:25:38 GMT