CIMA, Intake Manager
Location: Chattanooga Tennessee
Description: Cigna is at present looking to employ CIMA, Intake Manager right now, this career will be placed in Tennessee. For detail informations about this career opportunity please read the description below. Job Description
Our Organization
Cigna's Information Management and Analytics (CIMA) organization is a dynamic, rapid and growth focus for the company in 2013. The attention to t! he execution of a strategic vision for enterprise data, and the delivery of carefully detailed analytics, strengthens our journey to become of the most customer centric companies in the world.
The Informatics segment of CIMA is supported by three key teams: Information Management (IM); Information Delivery (ID) and Business Intelligence (BI).
INFORMATION DELIVERY
This organization’s responsibilities include a new CIMA intake & triage process, consolidated help desk function supporting all CIMA-owned applications and related user communities, client report fulfillment, Total Health & Network reporting & support services, as well as a consolidated data exchange function.
Consumer Health
Cost & Quality Performance
Data Exchange
Distribution
Network Management
Operations Management
Being part of CIMA provides you with the opportunity to leverage your skills in analytics, data profiling &! analysis. Collaborating with the enterprise data steward, sys! tem analysts, & architecture teams, you will find the broad engagement scope of this team offering you opportunities to grow your knowledge & capabilities.
Our Team
As part of C igna's I nformation M anagement & A nalytics (CIMA) organization, the Information Delivery team consists of the following functions:
Consumer Health
Cost & Quality Performance
Data Exchange
Distribution Fulfillment
Network Management
Operations Management
This organization’s responsibilities include a new CIMA intake & triage process, consolidated help desk function supporting all CIMA-owned applications & related user communities, client report fulfillment, Total Health & Network reporting & support services, as well as a consolidated data exchange function.
Our Role
This role is responsible for leading the Operations Management Intake & Triage function by providing business ownership and oversight ! for requests coming into Cigna's Information Management & Analytics (CIMA) department. Analyzes & anticipates future organizational needs & trends accurately; has broad knowledge & deep perspective that bridge the needs of the customers, projects & organizations in order to appropriately prioritize and manage across a broad suite of production assets. Represents Information Management & Analytics production needs to the broader organization by establishing processes to collect & review inbound requests into CIMA, & acts as a clearinghouse for all CIMA production-based assets.
Responsibilities
:
Manage Intake & Triage
Provide a single point of contact for all requests coming into the CIMA organization
Establish and manage run-book & scripting processes
Route work requests into appropriate fulfillment channels
Quantify costs and provide high level functional & initial technical specifications for strategic initiatives ! triaged to the CIMA PMO
Build & maintain a sustainable service! model to the business units serviced by CIMA
Coordinate, facilitate & oversight of management operating reports for CIMA’s Production organization
Evaluate all inbound and outbound request for CIMA
Establish Demand Management review sessions where priorities are ranked & categorized
Continually look for opportunities to implement changes that improve our service effectiveness & efficiency
As necessary, design tactical solutions while keeping focused on our strategic goals and objectives
Demonstrate active & effective leadership in shaping CIMA’s Teams by:
Participating in the budget and expense management activities through effective planning, monitoring & forecasting
Responsible for People Strategy, including successful execution of all attraction, development, motivation & retention efforts
.
Requirements
Ideal Candidates Will Offer The Following:
Bachelor’s deg! ree highly desired. 6-10 years experience in healthcare field
Proven ability to manage a production team
Comfortable in dealing with ambiguity
Demonstrated ability of managing through systems and measuring work.
Ability to develop and build teams by assessing quality talent and motivating/inspiring others.
Demonstrated ability to work within a large corporate and highly matrixed environment
Working knowledge of healthcare terminology with a solid understanding of the healthcare value chain and key stakeholder expectations / bias
Demonstrated experience working with technical and business personnel
Demonstrated experience working independently with limited direction / guidance (i.e. start-up environment)
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Cigna.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Thu, 25 Apr 2013 20:21:54 GMT