Member Service Representative - NEW Bristol Branch Exit 7
Location: Blountville Tennessee
Description: Eastman Credit Union is employing Member Service Representative - NEW Bristol Branch Exit 7 right now, this position will be placed in Tennessee. For complete informations about this position opportunity please give attention to these descriptions. Provide ECU members with consumer loan and deposit products and services to meet their individual needs
Interact with ECU members to build relationships by offering exceptional member service
Analyze member needs, and promote usage of other ECU products and services as appropriate
Perform all member service and lending responsibilities with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism, resulting in an organizational culture that provides value-added services that meet and exceed the financial expectations of our membership
Complete all loan and deposit account documentation accurately and completely
Adhere to ECU policies and guidelines related to deposit and loan accounts
Maintain thorough knowledge of ECU products and services
Asset Quality
Adhere to ECU Lending policies and guidelines
Responsible for accurate, complete, loan documentation
Security and Safety
Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU
Maintain strict confidentiality toward ECU corporate information and assets
Be attentive to lobby traffic and follow security procedures for suspicious persons
Be aware of 'all clear' signal, various alarms/security measures, verbal signals, physical signals/procedures following an incident
Take action to provide/maintain a safe working environment and member environment - Report all potentially unsafe acts/conditions to appropriate
Compliance
Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC)
Service Excellence
Know and adhere to the Service Excellence plays in the ECU's 'Service Excellence Playbook'
Know and adhere to Mystery Shop expectations
Assist in creating and maintaining a 'Member First' culture
Teamwork and Contribution
Identify and support self-improvement opportunities
Demonstrate team player qualities
Volunteer to assist other staff whenever possible
Assist others within ECU
Attend and participate in Team meetings
Support ECU's Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management's decisions
Attendance and Punctuality
Demonstrate exceptional attendance and punctuality practices
Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time)
Document overtime, PTO and UTO
Be flexible when needed during scheduled off time
Required Skills
The role of the MSR is to perform member transactions such as opening new accounts, maintenance on accounts, certificates of deposits, IRA accounts, business accounts and originating and processing all types of consumer loans accurately and efficiently. Candidates must possess effective verbal and written communication skills, effective interpersonal skills and the ability to deal tactfully with individuals in difficult situations, ability to exercise good judgment, logic and initiative to work independently, ability to perform mathematical calculations, effective organizational, time management and problem solving skills that demonstrate the ability to meet deadlines, work productively and manage multiple tasks in a high volume environment.
Required Experience
At least 2 years prior knowledge of opening new accounts and lending experience required. Must have intermediate knowledge of MS Office package and ability to navigate through multiple screens.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Eastman Credit Union.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 09 Aug 2012 10:58:47 GMT
Apply Member Service Representative - NEW Bristol Branch Exit 7 Here