Mgr-Ops Rooms (Front Desk)
Location: Nashville Tennessee
Description: Marriott International, Inc is hiring Mgr-Ops Rooms (Front Desk) right now, this career will be placed in Tennessee. Further informations about this career opportunity please read the description below. Responsible for assisting in successfully executing all operations in the rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Striv! es to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, c! ontinuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Ensures that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling ag! ainst guest and hours/occupied room goals.
Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality requirements.
Managing Profitability
Assists in performing required annual Quality audit with GM & RD.
Ensures a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities
I! nterviews and assists in making hiring decisions.
Receives hir! ing recommendations from team supervisors.
Ensures orientations for new team members are thorough and completed in a timely fashion.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Posting
:
Aug 16, 2013, 5:47:30 AM
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Marriott International, Inc.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Fri, 16 Aug 2013 11:00:35 GMT