IT Operations Supervisor (C/S Tech Specialist - HealthSpring)
Location: Nashville Tennessee
Description: Cigna is employing IT Operations Supervisor (C/S Tech Specialist - HealthSpring) right now, this job will be placed in Tennessee. Detailed specification about this job opportunity please give attention to these descriptions. Job Description
Role Summary:
Responsible for ensuring that end users are receiving the appropriate assistance. ! Responsible for planning, designing, and analyzing activities of the department to ensure quality and availability of resources. Responsible for staffing capacity planning, service process design, performance analysis, and proactive resolution plans. May be responsible for managing all procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of service desk functions.
- Manage staff
- Work Schedule
- Payroll Time Tracking
- Evaluations
- Hiring/Training/Coaching/Termination
- Production Schedule
- Add/Change/Delete Tasks
- Ensuring all Tasks Completed
- Adhoc, Daily, Weekly, Monthly, Annually, etc.
- Communication
- Add/Change/Delete Tasks to Staff
- Issues to Anyone with Vested Interest in the Task & Management
- Issues to Support Team that owns the Task & Management
- Technical Support
- Automation
- Reports
- Patches/Version Upg! rade
- General Support for Team
- Job Scheduler
- Provide Guidance on Workflows
- Review Scripts/Schedule/Change Control Tickets
- Work Order Tickets
- Triage Work
- Intake POC
- Point of Contact for new Requests
- Liaison between IT Ops and IT and/or Business
- Standard Operating Procedures (SOPs)
- Reviewing/Updating SOPs
- Creation of New SOPs
Qualifications:
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Bachelors’ degree or equivalent experience.
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At least five years related experience in information technology and at least one year of supervisory experience.
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For Service Desk, this includes troubleshooting, installing, upgrading, or maintaining PC’s, laptops, printers, and associated peripherals in a Microsoft Windows operating system environment, utilizing Microsoft products including Outlook, Exchange, and virus protection software.
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At least two years experience working with TCP/IP, WINS, and DNS.
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At least one year in a customer service environment. Basic UNIX and LINUX knowledge. A+, ITIL IT Service Management Essentials certifications.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Cigna.
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This job starts available on: Sun, 10 Mar 2013 18:15:17 GMT
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