Customer Service Mgr I
Location: Franklin Tennessee
Description: PulteGroup, Inc is currently interviewing Customer Service Mgr I right now, this vacancy will be placed in Tennessee. For detail informations about this vacancy opportunity kindly see the descriptions. JOB SUMMARY
Responsible for responding to service requests in the field and managing those requests according to standard processes.
PRIMARY RESPONSIBILITIES
Conduct in! -person homeowner assessments at 1 year +
Determine if corrective work order is needed
Communicate work needed to warranty agent
Participate in root-cause analysis
Manage trades to completion of service requests to customers satisfaction Perform service related tasks as requested (adjustments and repairs)
Establish and maintain positive customer relationships, internally and externally Determine trade accountability for back charges and POs Authorize payment for work performed up to approval limits
Follow applicable legal protocol and process necessary workflow
SCOPE
(decision making, size of organization, budgetary etc.)
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: If applicable
MANAGEMENT R! ESPONSIBILITIES LEVEL:
MENTOR / COACH / FEEDBACK
Without Direct Reports:
Delegates work according to employee’s abilities and skills
Provides input to employee’s performance evaluations
Assists in the identification of internal and external training opportunities
Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)
Qualifications
Required Education
(degree, licenses, certifications, etc.)
Minimum High School Diploma or equivalent Bachelor’s Degree preferred
REQUIRED EXPERIENCE
(work related, tools/equipment, software, etc.):
Related Functional Experience: 1+ years customer service and warranty experience
Time in position: None
Basic construction experience/knowledge
Interpersonal skills and dispute resolution
Basic computer skills
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If you were eligible to this vacancy, please email us yo! ur resume, with salary requirements and a resume to PulteGroup, Inc.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Mon, 01 Jul 2013 19:55:55 GMT