Agent Guest Services
Location: Nashville Tennessee
Description: Gaylord Entertainment is at present recruited Agent Guest Services right now, this position will be placed in Tennessee. More complete informations about this position opportunity please read the description below. Job Summary:
This position will effectively administer the guest registration; room assignment and check out process.
Job Responsibilities:
Greet guests and perform registration procedures.
Provide guests with appropriate and profitable room assignments. Issue room keys and escort instructions to Bell Attendants.
Verify guests' credit; and establish how the guest will pay for the accommodation.
Post charges (e.g. telephone calls; food; valet parking; transportation shuttle; etc.) to guest accounts.
Present guests with an accurate account balance at time of departure. Collect payment for services rendered.
Assist guests with issues and complaints; exercising judgment as to supervisory involvement. Answer incoming calls from guests as required.
Maintain a house bank of predetermined amount. Balance house bank at the end of each shift.
Maintain current information in the Reservations system. Answer incoming calls from guests and potential guests to assist with reservations as required.
Maintain accurate logbooks of mail; packages; parcels; and miscellaneous items for delivery or pick-up.
Maintain current knowledge of local area; attractions and events.
Perform other duties as assigned.
Job Qualifications:
Education: High school diploma or equivalent required.
Experience: Previous guest service and cashier experience preferred. Strong communication skills required for guest interactions. Must be fluent in verbal and written English. Basic computer and typing skills required.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Gaylord Entertainment.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 17 Aug 2012 00:16:09 GMT